305). A person's expected role is the formal role that is defined in a job description and the signals that other members of a work unit send as they teach newcomers how to perform their jobs. An individual's expected role, however, may differ from his or her perceived role. A perceived role is the set of activities that an individual believes he or she is expected to perform. The perceived role may or may not greatly overlap with the expected role that originates with other members of the organization. Ultimately, everyone knows that groups frequently seem to differ from one another. The differences that are most obvious might include the way members interact with one another, how members feel about the group, and how the group performs. Therefore, examining these dynamics within each group can hopefully reduce the amount of conflict and non-productive time that groups experience by...

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